Effective Date: 01 Jan 2025
Tixort Pty Ltd (“Tixort”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website https://tixort.au and associated services.
1. What Information We Collect
We collect personal information necessary to provide and improve our services. This includes:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely via third-party providers)
- Event-related information (for organisers)
b. Information Collected Automatically
- IP address
- Device type, operating system, and browser
- Pages visited and session duration
- Referring URLs
- Cookies and tracking data (for analytics and user experience)
2. How We Use Your Information
- Processing ticket purchases and registrations
- Sending confirmations and event updates
- Providing customer support
- Managing accounts and preferences
- Operating and improving our website and services
- Communicating promotions or important updates (with your consent)
- Meeting legal and regulatory obligations
- Preventing fraud and unauthorised access
3. How We Collect Information
- Directly from you (e.g., during checkout, support inquiries, event submissions)
- Automatically through your use of our website
- From third parties where permitted (e.g., payment providers or event partners)
4. Disclosure of Your Information
We may disclose your information to:
- Event organisers for events you’ve purchased tickets to
- Payment processors (e.g., Stripe) to complete transactions
- Service providers that help operate our website, send emails, or host data
- Law enforcement or regulators where legally required
- Professional advisers (e.g., legal or accounting services)
We do not sell your personal information.
5. Data Storage and Security
We store personal information securely, using:
- Secure servers and encrypted connections (SSL/TLS)
- Role-based access controls
- Regular security audits and monitoring
- Cloud providers that comply with Australian data standards
Your data may be stored in Australia or other jurisdictions with adequate data protection standards.
6. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections if the information is inaccurate, out-of-date, or incomplete
To request access or correction, please contact us using the details below. We may require identity verification and will respond within a reasonable timeframe (typically within 30 days).
7. Cookies and Website Analytics
Our website uses cookies to enhance functionality and improve your user experience. These may be used to:
- Maintain your session
- Analyse user traffic and behaviour via tools such as Google Analytics
- Provide personalised content or ads (if applicable)
You can disable cookies in your browser settings, though some features may not function properly.
8. Direct Marketing
We may use your information to send you event-related updates or marketing communications. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies when visiting their websites.
10. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Changes to This Policy
We may update this policy to reflect changes in law or our services. Updates will be posted to our website with a revised effective date.
12. Contact Us
If you have questions or wish to exercise your privacy rights, please contact:
Tixort Pty Ltd
📧 Email: contact@tixort.au
📍 Address: Melbourne, VIC, Australia
📞 Phone: Available Mon–Fri, 9 am–5 pm AEST
🌐 Website: https://tixort.au
